Cancellation & Refund Policy
Draft — pre-launch review required. This page describes planned policies for an early-stage product. Details must be checked against actual operations and applicable law before paid launch.
No live charges today
The current MELAPORA demo does not accept subscription payments. This policy describes the proposed approach once approved billing is introduced.
Cancelling future renewals
Subscribers will be able to cancel through the Billing page or by contacting support. Cancellation is intended to prevent future recurring charges once processed; it does not automatically reverse a charge already completed.
Access after cancellation
The planned policy is to keep paid access until the end of the already-paid billing period, unless access must be restricted for safety or law.
Refund requests
If you are charged in error, charged twice, or experience an unauthorised payment, contact followpilotai@gmail.com with a payment reference (not full card details). Refund eligibility will be evaluated under applicable consumer law and payment-provider rules.
Service dissatisfaction
A blanket “no refunds” rule is not being adopted. Final refund criteria and processing timelines must be verified and displayed before the first paid transaction.
Mandate revocation
Customers may also manage or revoke an authorised recurring mandate through their bank/UPI/card provider, where supported. The app’s billing status must reconcile with payment provider events.
Payment processor
Once activated, refunds will be processed using the approved payment provider and returned to the original payment method where available.
Last updated: 29 October 2026